Live Wire Reporter

Nimble Property Management Keep Delivering High-Quality Safety Service to Owners 品质提升服务 敏捷地产旗下物业为业主保驾护航

Nimble Property Management Keep Delivering High-Quality Safety Service to Owners 品质提升服务 敏捷地产旗下物业为业主保驾护航

如今,越来越多的高层住宅拔地而起,扮靓城市风景,提升人们的居住品质,与此同时,高层住宅电梯的安全使用问题就关乎着广大业主的生命和财产安全。敏捷地产一直以为业主提供高品质的物业服务为宗旨,旨在为业主营造安心、舒适的品质居所。敏捷地产旗下的项目莱茵花园近日就进行了一场电梯困人应急演练,提升物业工作人员应对突发事件的专业技能,为业主安全保驾护航。

Nowadays, with more and more high-rise residential buildings are built to adorn the cities and enhance the living quality of people, the operation issues of elevators are vital to the security of person and properties. Nimble has always kept providing high quality properties service as its objectives, aiming to create a safe and comfortable residence for owners. Recently, Nimble Rhine Garden had carried out an emergency drill in order to improve the professional skills of the property management staff in dealing with the emergency and keep the owner safe.

工作人员模拟乘客坐电梯时遭遇突发故障被困,立即按下紧急呼叫按钮与监控人员取得联系,监控室内的工作人员通过桥厢与乘客通话,安抚情绪,确定位置,马上通知工程部及电梯维保单位进行抢修。接报后,工作人员快速到场,摆好警戒护栏并疏通事故现场通道,维保单位随后赶到,首先断开电梯主开关,避免在救援过程中突然恢复供电导致意外发生,再通过紧急报警装置与被困乘客保持通话,时刻关注着被困者的精神及身体状态,很快,电梯门被成功打开,接出被困乘客,客服部工作人员上前做好安抚工作,稳定乘客情绪。

The drill was held with the following sequences: A resident, who was played by a property management staff, trapped in the elevator and pressed alarm button immediately to contact the property management personnel in the monitoring room. The property management personnel told him to keep calm and positioned his location. At the same time, they notified the engineering department and the elevator maintenance provider to arrange the emergency repairing immediately. Then, the property management personnel set the guard railing and arrange the evacuation exit, and the elevator maintenance provider firstly shut the master switch of the elevator once they arrived to avoid any further accidents happens in rescuing due to sudden power restoration. In the meantime, property management staff has kept talking with the trapped person through the emergency alarm device and has been keeping eyes on his mental and physical status. Soon, the elevator door was opened, and the trapped person was rescued.

电梯是公众常用的特种设备,管理维护不容有失,敏捷地产旗下物业定期进行电梯救援演练,让服务人员熟练掌握救援技巧和操作流程,提升防范与应急处理能力,为业主人身安全提供有力保障。

Elevator is kind of special equipment that are commonly used by the public, the management and maintenance of which has no tolerance for error. The property management of Nimble conducts regular elevator emergency drills to make sure all the service staffs are equipped with rescue skills and familiar with operation procedures, so as to provide security for owners’ life and properties.

守护家园是物业管理的基本要求,品质服务则是物业匠人精神的直接体现,敏捷地产秉持“筑梦想家园,让生活更美好”的理念,这个也是敏捷地产小区物业服务的宗旨。为打造和谐社区环境,敏捷地产小区物业近日也推行了“我爱我家”大型社区美化行动,无偿为业主维修小家电、门锁,安排专业发型师义剪、免费送水等服务,周末还举办了露天电影节,丰富业主的精神文化生活,不少业主纷纷感言,住在敏捷地产旗下的小区很安心。敏捷地产总裁谭炳照表示,小区管理服务细节决定成败,倾听业主心声,提升细节服务品质,才能真正为业主创造美好家园!

To be the guardian of homes is the basic requirement of property management, while quality service is the direct representation of property management spirit. “Build a Dream Home, Make a Better Life” is the company philosophy of Nimble Real Estate as well as the service objective of Nimble Property Management. In order to create a more beautiful and pleasant living environment for residents, Nimble Property Management launched a large community service event called “Love My Home”, of which, repair small home appliances and door lock for owners free of charge, free haircuts, free water delivery service were included. The Property Management also held outdoor film showing during the weekends to enrich the spiritual and cultural life of owners as well. Many owners said that it’s their fortune to live in the community developed by Nimble. Mr. Tan Bingzhao, the president of Nimble, stated that property management service details determine the success or failure of the developments. Only listen to the voice of owners and upgrade the service quality can Nimble really build a dream home for owners.

Media Contact
Company Name: Nimble Group
Contact Person: Tan Bingzhao
Email: [email protected]
Phone: 020-66607888
Country: China
Website: www.nimble.cn

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